Pulse 2026

When Failure Isn’t an Option: Using Gainsight in Complex, Regulated Environments

39 min.

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The Predictive Engine: Turning Customer Signals into Sustainable Revenue

44 min.

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Cutting Time-to-Value by 55%: The Digital Onboarding Playbook

43 min.

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Customer Success as a Cross-Functional Strategy Across the Customer Value Journey

43 min.

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Rethinking Digital Customer Success: Delivering Customer Value at Scale

43 min.

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Stop Drowning in Data: Turning Customer Signals into NRR

43 min.

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The Segmentation Paradox: How Scaling Low-Touch Made Us More Personal

44 min.

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From Friction to Flow: Orchestrating Customer Value at Scale

39 min.

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Listening to Your Customers: The Signals You’re Missing (and the Growth You’re Leaving Behind)

43 min.

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The Most Important Metric in Implementation: NRR

35 min.

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The Tactical Playbook for Building a Scaled Customer Support and Success Operation

43 min.

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Afraid of AI? Your Team Isn’t: Lessons From Early HubSpot to the Agentic Era

43 min.

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From Legacy to Loyalty: Unlocking ARR Retention & Growth in Established Industries

41 min.

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Why Telemetry Data Is Your Churn Prediction Superpower: Lessons from Boomi

39 min.

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Building a Commercial CS Mindset Without Breaking Trust

41 min.

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Change is Now the Job: The CS Leader’s Guide to Mastering Change in Modern CS

42 min.

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AI Changed the Product. Education for Customers and CSMs Has to Catch Up.

43 min.

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Charting the Full Potential of Gainsight CS & Staircase AI

44 min.

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Automate This, Not That: A Framework for Knowing the Difference

42 min.

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Juggling Hats: A Practical Guide for Real-Life CSM Chaos

42 min.

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Beyond One-Off Outbound: Mapping Engagement Governance Across Your Account Team

28 min.

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Scaling CS Without Scaling Headcount: How GitLab Runs a Pooled CSE Model with Gainsight

43 min.

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Stop Digital Channel Chaos: Orchestrating In-App, Email, Community & Education

41 min.

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The Multiplier Effect: Bridging Learning and Engagement to Scale Success

41 min.

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Clearing the Path: How Infor Rebuilt Gainsight Around the Customer Journey

47 min.

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Beyond the Dashboard: Don’t just report. Influence.

42 min.

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Turning Conversations into Intelligence: Protecting Renewals Before It’s Too Late

44 min.

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How Gainsight’s Own CSMs Use Gainsight to Retain and Grow Customers

44 min.

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Are You Smarter Than an AI Chatbot? A Workshop on Listening, Signals, and Strategic Judgment

37 min.

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The Great Reset: Architecting a Proactive, Data-Driven CS Organization

35 min.

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What Your Board Really Cares About in Customer Success (Hint: It’s Not NPS)

22 min.

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The CS Ops Playbook: From Data Chaos to Decision Intelligence

43 min.

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From Chatting with AI to Changing Work: Finding Practical AI and Agent Opportunities

35 min.

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The Trust Equation: Why Loyalty Breaks Across Teams (and How to Fix It Together)

43 min.

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The Proactive Playbook: Building a Risk Intervention Engine That Actually Scales

19 min.

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Turn your LLM into a Customer Expert with MCP

45 min.

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