From Chatting with AI to Changing Work: Finding Practical AI and Agent Opportunities

Session Abstract

This hands-on workshop provides a practical framework for identifying and prioritizing AI opportunities within Customer Education and Customer Success workflows. Attendees will learn how to break workflows into actionable components, use the FAR framework to prioritize high-impact automation opportunities, and apply repeatable AI patterns such as routing, summarization, recommendation, and monitoring. The session also introduces a beginner-friendly agent blueprint framework that helps teams move from experimentation to scalable AI implementation without requiring a technical background.