The Predictive Engine: Turning Customer Signals into Sustainable Revenue

Session Abstract

This session explores how Customer Success teams can use customer signals to proactively identify expansion opportunities and churn risk instead of relying on reactive strategies. Attendees will learn how to recognize high-intent behaviors, translate insights into targeted playbooks, and create feedback loops that align teams around shared customer growth goals. The discussion also highlights how signal-driven strategies can improve NRR, expansion outcomes, and overall team efficiency.