Rethinking Digital Customer Success: Delivering Customer Value at Scale

Session Abstract

In this session, leaders from Hyland and Miro challenge the idea that Digital Customer Success is simply “low touch,” sharing how scalable engagement models can still deliver meaningful, personalized customer experiences. Attendees will learn how to design lifecycle journeys that improve adoption, retention, and value realization, where targeted human interactions create the greatest impact, and how scaled CS programs can drive measurable outcomes across large customer bases.