Turning Conversations into Intelligence: Protecting Renewals Before It’s Too Late

Session Abstract

In this session, leaders from Rockwell Automation share how they use Staircase AI and Gainsight to transform customer conversations into proactive retention and expansion workflows. Attendees will learn how conversation intelligence can surface hidden churn risk and sentiment changes earlier than traditional health scores, how automated CTAs and playbooks help CSMs act consistently on those insights, and how to build a scalable, AI-driven approach to protecting renewals and driving revenue growth.