From Friction to Flow: Orchestrating Customer Value at Scale

Session Abstract

In this session, leaders from Boomi share how they modernized their post-sales operating model to improve efficiency and customer outcomes at scale. Attendees will learn how the team rebuilt health scoring around leading indicators, used AI-driven digital engagement and automation to increase productivity, and aligned Sales, Customer Success, and RevOps around shared metrics and incentives. The session also highlights how these strategies contributed to measurable gains in NDR, product adoption, and cost-to-serve reduction.