From Legacy to Loyalty: Unlocking ARR Retention & Growth in Established Industries

Session Abstract

In this session, leaders from Rockwell Automation share how the company evolved from a traditional hardware-focused business into a modern, customer success–driven organization. Attendees will learn practical strategies for driving recurring revenue growth, improving retention, and accelerating digital adoption through proactive, data-driven engagement and modern segmentation approaches. The session also highlights how integrated platforms such as Gainsight, Salesforce, and Staircase AI support scalable customer success and sustainable ARR growth in established industries.