Pulse FOMO? We Get it. Unlock everything you missed at Pulse 2022 on demand for $99

Every Pulse is transformational. And now they’re all here.

Pulse is the biggest customer success, product, and community conference in the world, bringing together the best minds in the business to learn, network, connect, share, and grow. With Pulse Library, it’s easy to check out content from the latest Pulse and back a few years!

Pulse 2022 Sessions

Check-out the replay for Pulse 2022—the event of the year for Customer Success, Community, and Product professionals. Relive three amazing days of binge-worthy content anytime, anywhere.

MOST POPULAR VIDEOS

Pulse 2022: Opening Keynote

The past few years have been really tough with the pandemic and the market crisis. How can the Pulse community make sure our businesses are resilient and set up for long-term success while being Human-First? Join us for an epic opening keynote from Nick Mehta, CEO of Gainsight, who believes “the best part of being unstoppable together is […]

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Pulse 2022: Product Keynote

Kick off Day 2 with some inspiration and innovation. Join Gainsight’s Product Leadership for an inside look at the new features and capabilities that will disrupt the market and enable you to build a more unstoppable business with customer-led, community-led, and product-led growth at the center. Hear from special guests as they share their strategies […]

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Pulse 2022: Closing Keynote

There’s no doubt that together, we’re unstoppable. It’s the power of community that allows us to make things better—for each other, for our businesses, for our world. Join us for a heartwarming and inspiring closing keynote with Gainsight CEO Nick Mehta, Box CEO Aaron Levie, Gong CCO Eran Aloni, and other special guests to understand […]

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Scaling Massively with Digital Engagement

Digital Customer Success: Overcome the Fear of Getting Started

NAVEX is the recognized leader in risk and compliance management software and services. They have over 13,000 customers and are committed to providing value to companies of all sizes. With such a large customer base, digital engagement has been essential for delivering customer success at a massive scale. Join NAVEX’s Angie DeLaRosa as she dives […]

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Innovation Theater

How Artificial Intelligence is Changing Customer Success and How You Can Leverage It

Understand how AI is impacting Customer Success and what AI can help you predict. Listen to real-world examples of how AI has helped organizations better understand their customers and gain ideas on how you can leverage the power of AI to maximize outreach and increase efficiency.

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Human First Leadership

World Class Enablement: Best Practices for Customer Success Leaders and Teams

Effective training for Customer Success teams has been the #1 inquiry for 2 years running across the Technology Services Industry Association Customer Success Practice.  Cleary this is a hot topic, but it can be very challenging to get right. In this session, learn how to build and deliver enablement programs for Customer Success leaders and […]

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Turning CS Ops into a Strategic Advantage

The Top 3 Mistakes Making Your Data Strategy A Struggle

No matter your data maturity, bringing your data together to tell a powerful story can feel like a puzzle. In this session, I’ll help you understand how internal contributors whether in an admin, Ops Manager, or stakeholder, role can help ensure your Gainsight data efforts yield powerful insights to drive your CS strategy forward.  Learn […]

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Starting Simple and Winning Fast

“Structuring” Your CS Organization to Hit a Home Run

Structuring your Customer Success organization shouldn’t feel like “structuring” at all. Successful organizations are created so that that they can ebb and flow and be dynamic, especially when it comes to Customer Success. Join us for this session where we will share our experience with building an agile Customer Success organization laser focused on our […]

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Success with Product-Led Strategies

Approaching Product with a Growth Mindset

Growth is becoming more top of mind for product teams in every organization. This is creating the opportunity for product leaders to take an even bigger seat at the table when it comes to the success of the business. This is changing how product teams need to be thinking about product strategy. Join this fireside […]

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Managing Enterprise Complexity and Scale

Building a Customer Success Organization Through Business Transformation

Join Erika as she share’s F5’s transformation journey including the dynamics of moving from a one product to many, from hardware to software, and from being one company to an additional four through acquisitions in the last 3.5 years. Hear how during these changes F5 has anchored onto customer outcomes with a focus on CS […]

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Pulse for Product 2021 Sessions

Accelerate your product-led growth strategy at Pulse for Product 2021! Learn how to steer your product roadmap, speed up your career growth, and navigate the latest product experience trends.

MOST POPULAR VIDEOS

Day Two Keynote

Hear from Gainsight’s CEO, Nick Mehta, and the CCO of Zuora, Tom Krackeler, as well as the CPO of Seismic, Krish Mantripragada.

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Day One Keynote

In an exciting keynote opener, you’ll hear from Ken Rudin, SVP of User Growth at ThoughtSpot and the Gainsight Product leadership team.

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Day 2

The PM’s Secret Tool to Solve for Integration Requests

According to Product School’s annual State of Product Report, more than 45% of product managers say prioritization is their biggest challenge faced. Backlog prioritization can feel like an ongoing rat race where you’re juggling a myriad of inputs and trying to keep up with demands. And yet, PMs are challenged to be the CEOs of […]

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Day 2

Metrics Every PM Should Be Focused On

As a product manager, metrics affect every move you make. You need to know the right ones to get the job done—and to prove you did it right. In this session, Rachael Larsen, Head of Product Education at Product School will share the top metrics that every Product Manager should be focused on to both […]

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Day 2

Transforming The Product Experience for Desktop Applications

When it comes to managing desktop applications, product leaders have unique challenges to face. Join us for a panel discussion to learn how product leaders at Avid and Autodesk are tackling these challenges, delivering better product experiences and driving transformation with their desktop applications.

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Day 2

Tying Product-Led Initiatives to Revenue to Uplevel Your Strategy

Wondering where to begin with product-led growth? Initiatives and workstreams can be ambiguous and overwhelming. In this session, you will learn how to bring clarity and align your organization on common objectives by prioritizing work with the highest potential to deliver growth for your business.

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Day 2

Product Experience Benchmarks to Drive NRR (Gainsight on Gainsight)

Product Adoption Data and Baseline Benchmarks are an important tool to see where you stand compared to a global audience or others in your industry. Your efforts to drive value for customers become more meaningful and actionable when you get to see them in context. When you set benchmarks, you’re essentially setting a baseline or […]

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Day 2

Incorporating Customer Feedback Into Your Roadmap

Your customers’ experience with your product can ultimately define how successful your product is, making it more important than ever that you build each product and feature with the customer in mind. In this session, Richard Steers, Chief Product Officer at ROLLER Software, will share best practices for capturing more meaningful customer feedback and effectively […]

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Day 2

Accelerating Enterprise Growth with a Product-Led Approach

Product-led growth isn’t just for startups. Companies of all sizes can supercharge their growth by putting their product at the center of their growth strategy. In this session, panelists will share best practices for leveraging product-led growth and accelerating your strategy in the Enterprise.

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Day 2

How Infobip Accelerated Growth by Shifting from a Sales-Led to Product-Led Model

In this session, Group Product Manager Ana Zrno will share Infobip’s path from a sales-led to a product-led growth model and lessons learned along the way. Attendees will learn: • The benefits of making the shift to a product-led model • Top things to focus on/consider as you make this shift and pitfalls to avoid […]

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