How Gainsight’s Own CSMs Use Gainsight to Retain and Grow Customers

Session Abstract

In this panel, Gainsight Customer Success Managers share how they use their own platform to manage renewals, identify risk early, and uncover expansion opportunities at scale. Attendees will gain practical insight into how the team combines AI, automation, and outcome-focused workflows to prioritize accounts, strengthen renewal conversations, and drive customer growth. The session also includes real-world examples and actionable strategies that CS teams can apply directly within their own customer portfolios.