Pulse Europe 2024

Pulse Europe 2024 Opening Keynote

1 hr. 17 min.

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Pulse Europe 2024 Day 2 Keynote

1 hr. 26 min.

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Fast Track to Excellence: Halving Onboarding Time While Achieving Over 80 NPS

40 min.

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Value Relay: Tracking Customer Value from Pre-Sale to Post-Implementation

40 min.

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Foundations of Adoption: Aligning Customer Success and Product Maturity

41 min.

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Empower Your Champions: Teaching Change Management to Drive Adoption

44 min.

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Kicking-off Digital Onboarding: 4 Learnings from a Cross-Functional Task Force

39 min.

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The Beginnings of Navigating the Triumphs and Trials in Building Scaled CSM Foundations (Pooled Model)

40 min.

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Driving Results with Strategic Success Planning

40 min.

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From CCO to CRO: Driving Nezasa’s Growth by Integrating Customer Success in GTM Strategies

40 min.

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Lead with Data: Transform Success with Dashboards & Automation

46 min.

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Do Your Customer Programs Drive Success, or Just Check a Box?

43 min.

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How to Drive a Value Gamification and Customer-Centric ROI

46 min.

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Is Ecommerce the Key to B2B Customer Success?

25 min.

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Power of One: Weaving the Red Thread with Gainsight Throughout the Post-Sales Customer Lifecycle

46 min.

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Silos to Synergy: A Playbook for CSM and CS Ops Collaboration

46 min.

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Data Alchemy: How Gainsight’s Survey Tools + AI Turned User Feedback into Pure Gold!

44 min.

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Navigating Certainty: Removing Chance from the Customer Journey

47 min.

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Signs You Need to Scale: Building Self-Service for the Bottom Line

48 min.

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Turn Your Community Into Your Top CS Asset: Elevating Your Customer Community Beyond Service

42 min.

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The Community Architect – A New Approach To Getting The Best Results From Your Community

41 min.

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Driving Growth While Reducing Human Interactions: How Sinch Digitally Boosted Upgrades by 13.5%

25 min.

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Let’s Get This Party Started: Expert Tips for Building Vibrant, Engaged Communities

45 min.

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Small But Mighty: How to Scale a Customer Education Program with Limited Resources

46 min.

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Community Magic: How Collaboration Fuels an Engaged Community

42 min.

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Enabling Self-Sufficient Customers Through Community and Digital Onboarding

45 min.

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EBR Prep using AI

43 min.

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Elevate your CSM and Team Strategy: Raising The Bar Together

41 min.

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Supercharge Your CS Career

42 min.

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Mastering a Future Proof Success Architecture: Implementing Value Streams and Success Planning in Gainsight

40 min.

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Staffbase’s Journey of Risk, Renewal, and CSM Empowerment with Gainsight

41 min.

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Uniting CSMs and Account Managers: A Strategy for Enhanced Conversions

37 min.

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Maximizing Gainsight for Strategic 1:1s: Elevate Your CSM Conversations with Leadership

38 min.

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How a Gainsight CSM uses Gainsight

41 min.

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Gainsight CSM: Ask Me Anything

43 min.

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Human-First AI to Eliminate Blind Spots, Remove Grunt Work, and Drive Revenue

45 min.

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