Do Your Customer Programs Drive Success, or Just Check a Box?

Session Abstract

From onboarding to success plans to Quarterly Business Reviews (QBRs), customer programs are the backbone of customer engagement strategies. But are they truly moving the needle? In this session, we’ll explore how to turn these programs into powerful growth engines. Learn how to shift from routine task execution to delivering measurable outcomes by aligning your programs with your customers' goals. Whether it’s guiding customers through complex onboarding journeys or personalizing success plans, we’ll cover practical strategies that will help you create customer programs that truly make an impact.