Value Relay: Tracking Customer Value from Pre-Sale to Post-Implementation
40 min.
2024
Event:
Pulse Europe 2024
Speakers
Lloyd Vidal, Head of Customer Success, EMEA and Chaturika Jayadewa, Solution Strategy and Value Manager, Benchling
Session Abstract
Unlock the full potential of customer value tracking across all stages of the lifecycle in this dynamic session. Discover proven strategies and innovative tips for implementing a value relay that spans from digital-only customers to large enterprises. Whether you’re in the initial stages of creating a value relay or seeking to refine an existing process, this session is your gateway to fresh insights and practical solutions. Join us to learn how to effectively measure and enhance customer value, ensuring every interaction counts.