The Beginnings of Navigating the Triumphs and Trials in Building Scaled CSM Foundations (Pooled Model)

Session Abstract

In the wake of a comprehensive customer re-segmentation, a dynamic new Scaled Team has emerged. This session will explore the challenges encountered in establishing and nurturing this team from the ground up. Discover how prioritizing action over perfection, developing a culture of continuous learning, and emphasizing the human element drove remarkable outcomes. We’ll dive into KPIs, governance structures, and technologies employed to evaluate the impact and success of this Scaled Team.