Fast Track to Excellence: Halving Onboarding Time While Achieving Over 80 NPS

Session Abstract

Discover how we halved our SaaS onboarding time and raised our Onboarding NPS above 80 with a transformative strategy that streamlined processes and cultivated a culture of continuous improvement. This session will unveil key strategies for aligning stakeholders, analyzing workflows, optimizing processes, and implementing automation to fuel success. Gain actionable insights on executing successful improvement projects, using tools like Gainsight to enhance system integration, transparency, and coordination.