Pulse Europe 2023

Pulse Europe 2023: Day 1 Keynote

1 hr. 5 min.

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Pulse Europe 2023: Day 2 Keynote

1 hr. 38 min.

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Scalability Powered by Automated Digital Customer Journeys

39 min.

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How to Boost Your AI Game & Improve Customer Retention

37 min.

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The Power of One: Elevating Digital CS Through Personalization

40 min.

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Powered by AI: How Gainsight is Taking CS to the Stratosphere and Beyond

40 min.

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How to Address Diverse Customer Needs with Digital CS

40 min.

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Unlocking Renewal Excellence with AI and Automation

40 min.

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The Art of Balancing Digital and Human Touch in CS

38 min.

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Why driving Customer Actions should be your strategic focus in 2024

41 min.

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The 10 Rules of Customer Success in the New AI Reality

40 min.

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Being More Proactive and Successful with Essentials Plus

36 min.

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How to be a Proactive CS Function When You’re an Early-Stage Company

42 min.

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Why CS coaching is the Secret Sauce to Your Teams’ Growth – the How To and the Pitfalls

41 min.

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Beyond Onboarding: Nurturing Success across the Customer Lifecycle

41 min.

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Data Necessities for Proactive Health Signals and Digital Automation Through Data

41 min.

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Gainsight Essentials – how AutoRek fast tracked their CS Team into a centre of excellence

41 min.

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The Future of Customer Success: Delivering Outcomes at Scale

47 min.

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How to deliver a superior personalized learner experience using Gainsight Customer Success

41 min.

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From Resistance to Resilience: Motivating Customer Success Teams to Embrace Gainsight

41 min.

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Connecting Product Usage and Customer Insights for Overall Customer Success

44 min.

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Cross-Functional Collaboration for Cohesive Product Experiences

43 min.

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Digital Strategies to Achieve Unprecedented Scale and Efficiency

37 min.

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Science of Adoption: Actionable Strategies for Consistent and Scalable Product Adoption

43 min.

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How Product & CS Come Together to Create Lifelong Customers

39 min.

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Lessons from the non-SaaS World: CS-Led Transformation to Drive Revenue Growth

47 min.

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Maintaining Customer Centricity in a Product-Led Growth Approach

37 min.

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Connecting Product Metrics, Customer Success and Company Goals

37 min.

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How to Leverage Innovation to Enhance the Complete Customer Experience

41 min.

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How LeanIX Launched Its Digital Community in 4 Months

41 min.

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How Zapier Scaled Support Using Community

39 min.

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From Idea to Impact: Launching Your Digital Customer Education Program from Scratch

43 min.

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Community-Driven Impact: How To Prove and Improve Community Value

43 min.

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Building an Academy That Supercharges Your Customer Success Team

38 min.

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The Ultimate Playbook to Engage and Retain Customers with Community

42 min.

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The Eight Essential CS Skills Your Customers Want Most

39 min.

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