Pulse Europe 2023: Day 2 Keynote

Session Abstract

Prepare for an enlightening morning as we dive into the future of Customer Success. We'll begin with an exploration of the core principles of Customer Success. Join Kellie Capote, Gainsight's Chief Customer Officer; Scott Salkin, Gainsight's Chief Marketing Officer; and special guests Lara Barnes, SVP of CS & Renewals at Sitecore, and Jo Massie, VP of Customer Success at Slido. They will discuss why Customer Success is pivotal for SaaS and the essentials for those embarking on their CS journey. Then, a dynamic panel led by Kellie Capote and Robin van Lieshout, Gainsight's Chief Strategy Officer, alongside special guests, Carsten Schütz, VP of CS, EMEA/APAC at LeanIX, and Adam Avramescu, VP of Customer Education & Engagement at Personio. The panel discussion will expand the horizons of Customer Success, exploring Customer Communities and Education. Gain insights into the evolving CS definition, the potential of tech consolidation, and cross-functional collaboration. Learn best practices for achieving more with less. Join us and chart your course for the future of Customer Success.