Building an Academy That Supercharges Your Customer Success Team

Session Abstract

A digital customer academy can have a transformative impact on your company and Customer Success (CS) team, but only if you build and implement it correctly. Join Lobke Bijman Ramesh, Customer Education Manager at Foleon, as she dives deep into how she built—and launched—Foleon Academy, actionable insights from her experience, and how Foleon’s CS team uses education to supercharge their outreach and customer conversations