The 10 Rules of Customer Success in the New AI Reality

Session Abstract

We need to talk. It’s not you, it’s AI! It can be hard to face a new reality, but AI is changing the game of Customer Success and we need to catch up. In this session, Mark Deegan, CEO of Wigmore IT Group, takes a deep look at the future of customer success in the new AI reality and discusses the 10 rules every CS professional should know to adapt. Learn how to embrace the change and leverage AI to better serve your customers.