The Eight Essential CS Skills Your Customers Want Most

Session Abstract

Customer success managers often find themselves engrossed in adoption, utilization, satisfaction, and problem resolution, inadvertently losing sight of the metrics and goals critical to decision-makers. This myopic focus can lead to misaligned stakeholders, impeding progress, stalling value delivery, and missing expansion opportunities. Imagine sidestepping these challenges by acquiring the skills to precisely address your customers' wants and needs. Drawing insights from thousands of real customer interactions, this interactive session with Catherine Alexander, VP of Training Services at Corporate Visions, unveils eight essential customer success skills influencing the customer experience. Learn to identify impactful behaviors driving renewals, expansion, and customer satisfaction, assess performance for critical coaching needs, and employ proven skills and coaching concepts to enhance performance across these key areas.