Why driving Customer Actions should be your strategic focus in 2024

Session Abstract

In our role as CS leaders, we are driven by ensuring that our customers stay and grow. Every metric we use reflects that understanding - NRR, TTV, Retention. But here’s the thing. The outcomes we want are not on us. They are entirely determined by what our customers do. It is the customer’s actions that determine whether an onboarding process is successful, whether a success plan has been executed, and whether an expansion has been undertaken or not. Shachar Avrahami will share practical tactics to help you achieve your 2024 goals by adequately empowering your customers to take action. We’ll discuss the mindset shift of driving action as a strategic approach rather than a short-term tactical solution, and we’ll explore the concept of building a B2B Customer Interface – designed to drive your customers to action, and ultimately to achieve success.