From Idea to Impact: Launching Your Digital Customer Education Program from Scratch

Session Abstract

Digital Customer Education is crucial in driving user adoption, mitigating churn, elevating customer satisfaction, and reclaiming invaluable time for customer success teams. If you're eager to contribute to Customer Success and are new to the world of Customer Education, this session is designed to help you jumpstart your journey to build a customer academy. Join Gainsight’s Director of Global Education Services, Lila Meyer, and SVP of Strategy - Customer Education, Steve Cornwell as they combine their collective 20+ years of Customer Education experience and navigate you through a practical framework meant for anyone to kickstart their Digital Customer Education program. Walk away with tips and tricks, effective strategies, and proven best practices to bolster your passion for customer success and witness the transformative impact on your customers.