The Future of Customer Success: Delivering Outcomes at Scale

Session Abstract

In this session, Daphne Costa Lopes, Head of Customer Success UKI at HubSpot, will explore the four laws of customer success: engagements, adoption, outcomes, and experience through the context of an ML-driven future. Discover the power that can be harnessed using predictive AI to anticipate customer needs and preferences, allowing you to proactively tailor your approach to delivering outcomes. And find out what you need to be doing now to orchestrate systems and teams to build a collaborative organisation that works together to deliver customer outcomes.