Pulse Everywhere 2021

Pulse Everywhere 2021

Season 2 Premiere: Pulse Everywhere Opening Keynote

Season 2 Premiere: Pulse Everywhere Opening Keynote

Are You Still Watching? Day One Closing Keynote

Are You Still Watching? Day One Closing Keynote

New Releases: Gainsight Product Innovation Keynote

New Releases: Gainsight Product Innovation Keynote

Delphix: How Value Engineering leads to Customer Success

Delphix: How Value Engineering leads to Customer Success

Fast and Furious SaaS Drift: Is Sales or CS in the Driver’s Seat? (Gainsight on Gainsight)

Fast and Furious SaaS Drift: Is Sales or CS in the Driver’s Seat? (Gainsight on Gainsight)

Start with a Plan and Execute: How to Establish CS with Sales

Start with a Plan and Execute: How to Establish CS with Sales

Aligning Stakeholders on a Shared Vision & Key Milestones

Aligning Stakeholders on a Shared Vision & Key Milestones

Building Programs That Drive Adoption at Scale

Building Programs That Drive Adoption at Scale

Drive to Thrive: How CS Ops Enables a High Performance Strategy

Drive to Thrive: How CS Ops Enables a High Performance Strategy

Enablement: The Key to CS Success (Gainsight on Gainsight)

Enablement: The Key to CS Success (Gainsight on Gainsight)

The Customer Health Bake Off: Creating Great Health Models Through Iteration (Gainsight on Gainsight)

The Customer Health Bake Off: Creating Great Health Models Through Iteration (Gainsight on Gainsight)

To All the Jobs I’ve Loved Before: Navigating a Career in CS Operations

To All the Jobs I’ve Loved Before: Navigating a Career in CS Operations

Win Fast by Hiring CS Operations Early

Win Fast by Hiring CS Operations Early

From On-Prem to the Cloud. How Customer Success has Been Adapted and Adopted

From On-Prem to the Cloud. How Customer Success has Been Adapted and Adopted

NDR: Key Benchmarks at $50M, $200M, $1B ARR

NDR: Key Benchmarks at $50M, $200M, $1B ARR

The Power of CS from an Investor POV

The Power of CS from an Investor POV

You’re on Mute: Making CS Work In a Remote-first Model

You’re on Mute: Making CS Work In a Remote-first Model

Glint Guided Experience (GGE): Creating WOW customer moments at scale

Glint Guided Experience (GGE): Creating WOW customer moments at scale

Hypergrowth Through Customer Success

Hypergrowth Through Customer Success

PayPal: Our Road to World-Class Customer Success

PayPal: Our Road to World-Class Customer Success

The Joy of Digital Success (Gainsight on Gainsight)

The Joy of Digital Success (Gainsight on Gainsight)

Building O2: Lessons Learned Creating Gainsight’s Value Realization Program (Gainsight on Gainsight)

Building O2: Lessons Learned Creating Gainsight’s Value Realization Program (Gainsight on Gainsight)

End-To-End Outcomes: Strategies for Delivering Value Throughout the Entire Customer Journey

End-To-End Outcomes: Strategies for Delivering Value Throughout the Entire Customer Journey

Real-World Outcomes: How Uber Eats Leverages Technology to Power Outcomes Across the Customer Lifecycle

Real-World Outcomes: How Uber Eats Leverages Technology to Power Outcomes Across the Customer Lifecycle

Actionable Success: How to Exponentially Multiply your Success with the Human-First Success Equation

Actionable Success: How to Exponentially Multiply your Success with the Human-First Success Equation

After The Final Session: The Working Parents of Customer Success Tell All

After The Final Session: The Working Parents of Customer Success Tell All

Grow Your Personal Brand in 30 Minutes a Day or Less

How To Hire A Customer Success Manager The Right Way

How To Hire A Customer Success Manager The Right Way

Human First in CS Starts with Yourself, Not Your Customers

Human First in CS Starts with Yourself, Not Your Customers

Is the Time Right for AI in Customer Success?

Is the Time Right for AI in Customer Success?

ONE Powerful Word That Can Transform Your Customer Relationships

ONE Powerful Word That Can Transform Your Customer Relationships

Outcome-Based Selling: Expanding Accounts Without Compromising Your Trusted Advisor Relationship

Outcome-Based Selling: Expanding Accounts Without Compromising Your Trusted Advisor Relationship

Team Up with Sales to Drive Revenue

Team Up with Sales to Drive Revenue

The Fate of The Customer is the Future of Product Management

The Fate of The Customer is the Future of Product Management

The Key to Customer Success: Leadership

The Key to Customer Success: Leadership

Turning Customer Interviews Into Tangible Features

Turning Customer Interviews Into Tangible Features

Your Customers Need You to Put Yourself First: Listen to Them!

Your Customers Need You to Put Yourself First: Listen to Them!

A Little Customer Obsessed

A Little Customer Obsessed

Gainsight in Paris

Gainsight in Paris

Nick’s Creek

Nick’s Creek

Retention King

Retention King

Success Things

Success Things

The CCO’s Gambit

The CCO’s Gambit

The Haunting of Red Customers

The Haunting of Red Customers

The Workplace

The Workplace

Closing the “Say Do Gap”: Using Your Product to Deeply Understand Customer Needs

Closing the “Say Do Gap”: Using Your Product to Deeply Understand Customer Needs

Netflix’s Customer Obsession

Netflix’s Customer Obsession

PX, I Still Love You: Nurturing Customer Success Using Your Product (Gainsight on Gainsight)

PX, I Still Love You: Nurturing Customer Success Using Your Product (Gainsight on Gainsight)

Trial With Benefits: How to Use Your Free Trial to Drive Quicker Time to Value

Trial With Benefits: How to Use Your Free Trial to Drive Quicker Time to Value

Binge Worthy Series to Add to Your Watch List (Pulse Unplugged)

Binge Worthy Series to Add to Your Watch List (Pulse Unplugged)

Break Through the Noise with Gain Grow Retain (Pulse Unplugged) – Day 1

Break Through the Noise with Gain Grow Retain (Pulse Unplugged) – Day 1

Break Through the Noise with Gain Grow Retain (Pulse Unplugged) – Day 2

Break Through the Noise with Gain Grow Retain (Pulse Unplugged) – Day 2

Career Corner: Practical Advice for Advancing your CS Career (Pulse Unplugged)

Career Corner: Practical Advice for Advancing your CS Career (Pulse Unplugged)

Career-flix After Party: Tips, Tricks & Hacks to Fast Track Success (Pulse Unplugged)

Career-flix After Party: Tips, Tricks & Hacks to Fast Track Success (Pulse Unplugged)

Chairside Yoga with Danielle Allwood (Pulse Unplugged) – Day 1

Chairside Yoga with Danielle Allwood (Pulse Unplugged) – Day 1

Chairside Yoga with Danielle Allwood (Pulse Unplugged) – Day 2

Chairside Yoga with Danielle Allwood (Pulse Unplugged) – Day 2

Customer Onboarding Workshop by Rocketlane (Pulse Unplugged)

Customer Onboarding Workshop by Rocketlane (Pulse Unplugged)

Customer Success Operations Deep-Dive (Pulse Unplugged) – Day 1

Customer Success Operations Deep-Dive (Pulse Unplugged) – Day 1

Customer Success Operations Deep-Dive (Pulse Unplugged) – Day 2

Customer Success Operations Deep-Dive (Pulse Unplugged) – Day 2

Defragmenting Your Customer Experience Across Teams

Defragmenting Your Customer Experience Across Teams

Elevating Relationships with Your Executive Sponsors (Pulse Unplugged)

Elevating Relationships with Your Executive Sponsors (Pulse Unplugged)

GameChanger Community: Learn How to Thrive in the Community (Pulse Unplugged)

GameChanger Community: Learn How to Thrive in the Community (Pulse Unplugged)

Monetized Customer Success – Pros and Cons (Pulse Unplugged)

Monetized Customer Success – Pros and Cons (Pulse Unplugged)

O2: Value Realization Programs (Pulse Unplugged)

O2: Value Realization Programs (Pulse Unplugged)

Pooled CSM Model and 1:Many Power Combinations (Pulse Unplugged)

Pooled CSM Model and 1:Many Power Combinations (Pulse Unplugged)

Product Fails: Mistakes, Pitfalls, and Traps to Avoid (Pulse Unplugged)

Product Fails: Mistakes, Pitfalls, and Traps to Avoid (Pulse Unplugged)

Revenue Collective: Career and Professional Development (Pulse Unplugged)

Revenue Collective: Career and Professional Development (Pulse Unplugged)

Scaling Diversity, Scaling Success (Pulse Unplugged)

Scaling Diversity, Scaling Success (Pulse Unplugged)

Scaling for High Growth (Pulse Unplugged)

Scaling for High Growth (Pulse Unplugged)

First Comes Success Then Comes Hypergrowth! An IBM Story of Scaling Customer Success

First Comes Success Then Comes Hypergrowth! An IBM Story of Scaling Customer Success

Launch Customer Success Fast and Deliver the Value your Customers Expect

Launch Customer Success Fast and Deliver the Value your Customers Expect

New Company, New Team: Creating Customer Success as a New Function

New Company, New Team: Creating Customer Success as a New Function

5 High-Impact Ideas to Level Up Your Customer Onboarding

5 High-Impact Ideas to Level Up Your Customer Onboarding

Bizzabo’s Customer Experience Strategy: Creating Economies of Scale

Bizzabo’s Customer Experience Strategy: Creating Economies of Scale

Building a High-Touch Engagement Model with a Horizontal Product

Building a High-Touch Engagement Model with a Horizontal Product

CS Fight Club: The Things You Don’t Own End Up Owning You

CS Fight Club: The Things You Don’t Own End Up Owning You

Exploring the Connection Between Customer Education & Customer Success

Exploring the Connection Between Customer Education & Customer Success

No One Cares About Your Go-Live

No One Cares About Your Go-Live

Onboarding for Retention & Revenue

Onboarding for Retention & Revenue

The Danger of Mediocre Support Experiences & How to Fix Them!

The Danger of Mediocre Support Experiences & How to Fix Them!

What Customers Want: 5 Key Insights from Hundreds of Churn Interviews

What Customers Want: 5 Key Insights from Hundreds of Churn Interviews

Why Customer Value Management Solidifies Customer Retention and Ensures Upsell

Why Customer Value Management Solidifies Customer Retention and Ensures Upsell

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