28 min
The Customer Health Bake Off: Creating Great Health Models Through Iteration (Gainsight on Gainsight)
Kendra McClanahan - In this session, Gainsight's Kendra McClanahan, Manager, Customer Success Operations, will focus on the importance of not only establishing a health score methodology, but iterating on it as your CS strategy evolves. Join this session to hear expert tips on how to create and iterate on your health score model, and ensure that scores are tied to leading indicators for your business so that your team can most accurately gauge the health of your customers and measure against the outcomes they need you to deliver.
