The Joy of Digital Success (Gainsight on Gainsight)
Lane Holt - When looking at a painting, each piece of the artwork is important to defining the painting. What might be the most critical piece, many overlook: the canvas. Imagine your Customer Success strategy as a painting. Everything in the painting adds to your philosophy. However, what is your canvas? In the world of Customer Success, Digital Success provides that canvas. In this session, Gainsight’s Lane Holt, Director of Customer Success will share: • The importance of digital success strategy to deliver value across your entire customer base • Best practices to consider when planning your digital success strategy, including a look into Gainsight's approach • Tips for building a strategy that effectively supports your entire Customer Success philosophy
