30 min
PX, I Still Love You: Nurturing Customer Success Using Your Product (Gainsight on Gainsight)
Harshi Banka, Mickey Alon - Until we’ve uncovered the secrets to cloning, your product is the CSM’s best way to be everywhere at once. After all, it’s the main point of contact for the majority of your users. In this session, you’ll learn how Gainsight uses our product as a channel to drive customer success and how you can put these tactics into action within your own product.
