12 min
The Key to Customer Success: Leadership
Jay Nathan - You’re thinking about renewals, health scores, dashboards – these are all important, but how often do you think about the way you lead? It’s the most important skill, technique, or best practice a customer success professional needs to WIN. In this session, hear from the founders of Gain Grow Retain, the customer success leadership community as they cover: •How leadership is changing for CS professionals •What a great CS leader looks like •Strategies for growing your leadership abilities
