28 min
To All the Jobs I’ve Loved Before: Navigating a Career in CS Operations
Edgar Ramirez Vilchez, Renee House, Gunjan Marwah Nichani, Elaine Cleary - Customer Success Operations plays a critical role in enabling and scaling your Customer Success team, but as a relatively new function, it can be hard to know where to start. In this panel, we’ll hear from CS Operations leaders at ADP, Genesys and Granular as they discuss: • How to get started in Customer Success Operations and the variety of responsibilities within CS Ops roles • Key skills and focus areas that will enable you drive the greatest impact for your organization • Tips for continued development in CS ops and advancing your career over time
