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Pulse 2024

May 15-16, 2024 • St. Louis, MO, United States

Beyond the flashy shoes, the fun swag, and the adorable puppies, Pulse is a place to share CS knowledge with like-minded people. For two days, customer success leaders and practitioners get together to educate, swap strategies, and collaborate. It’s one of the reasons our community is so strong—we dedicate time to helping each other succeed.


Pulse 2024
Reimagine Your EBRs: Maximize Value and Efficiency
43 min.
Watch
Pulse 2024
Low Product Adoption: Transforming CS Intuition into a Highly Scalable and Actionable Framework
46 min.
Watch
Pulse 2024
NeuroSuccess: Building Lasting Customer Bonds
44 min.
Watch
Pulse 2024
Twin Engines of Scale: Leveraging Community and Live Engagement for Transformative Scaled CS
39 min.
Watch
Pulse 2024
Retention Realities: Collaborating Across Functions To Drive Customer Renewal Success
45 min.
Watch
Pulse 2024
Lead with Value: Transforming the QBR from a Numbers to Value Based Conversation
46 min.
Watch
Pulse 2024
Future Proof your CS Career: the AI Skill Set and Toolkit you Need
46 min.
Watch
Pulse 2024
Digitizing the Customer Experience from Onboarding to Renewal
42 min.
Watch
Pulse 2024
Fireside Chat: Lessons in Software Growth from a 100-Year-Old Hardware Company
39 min.
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Pulse 2024
CS + AM + AI: Teaming Up for Expansion Fun and Profit
40 min.
Watch
Pulse 2024
Power Team, Assemble! Unifying the Revenue-Driving Power of Your CS, Services, and Support Teams
41 min.
Watch
Pulse 2024
Driving Revenue, Product Adoption, and Customer Advocacy Through Scaled Programs and Events
43 min.
Watch
Pulse 2024
Panel: The Private Equity Perspective – CS Growth Trends and Tactics for 2024 and Beyond
42 min.
Watch
Pulse 2024
How to Tap Into Your CSMs’ Natural Ability to Drive New Revenue Streams
39 min.
Watch
Pulse 2024
Transforming CX into Revenue: The Art of Success Monetization
44 min.
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Pulse 2024
Two Sides of the Same Coin: Finding the Revenue Responsibility Between Sales & Customer Success
43 min.
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Pulse 2024
Navigating with Certainty: Removing Chance from the Customer Journey
43 min.
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Pulse 2024
Customer Success = Company Success: Harnessing the Power of Customer Value to Unlock More Revenue
43 min.
Watch
Pulse 2024
Ai + Bi + Ci = High Customer Retention
40 min.
Watch
Pulse 2024
Gen AI for Customer Success: The Hype, the Hope, and the HELL YA!
45 min.
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Pulse 2024
Seamless Starts: Revolutionizing Digital Onboarding to Boost Customer Value and Slash Service Costs
43 min.
Watch
Pulse 2024
Teamwork Triumphs: Unlocking Success through Customer-Centric Collaboration
41 min.
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Pulse 2024
Panel: Grit, Grace, and Gainsight
44 min.
Watch
Pulse 2024
Driving Outcomes in a Technical Ecosystem
44 min.
Watch
Pulse 2024
Building a Foundation for Customer Success Operations: A Step-by-Step Guide to Scalability
43 min.
Watch
Pulse 2024
Dive into the Pool: Navigating Strategies for Scaled Customer Success
41 min.
Watch
Pulse 2024
Getting Your Contact Management House in Order: Contact Data in Customer Success
46 min.
Watch
Pulse 2024
Navigating the Digital Customer Journey: Strategies for Scalability and Personalization
42 min.
Watch
Pulse 2024
The Evolution of Success Plans at Alteryx: From Human to Machine to Cyborg
33 min.
Watch
Pulse 2024
Maximizing Impact at All Levels: Building a Mature Customer Success Scale Program
42 min.
Watch
Pulse 2024
AI’s Not Enough – How to Enrich Gainsight With Collaborative Intelligence That Makes CS a Hero
32 min.
Watch
Pulse 2024
Navigating Complexity: Okta’s Path to a Comprehensive and Scalable Customer Health Score
43 min.
Watch
Pulse 2024
Drive Customer Outcomes with Digital Onboarding
43 min.
Watch
Pulse 2024
Human-Centered Education: HubSpot’s Winning Formula for Customer Success
47 min.
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Pulse 2024
Expanding the CS Playbook: Using CE as a Core Strategy for CS
46 min.
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Pulse 2024
Product Training vs. Customer Education: Why the Transition is Critical for Customer Success
47 min.
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