Pulse 2024

May 15-16, 2024 • St. Louis, MO, United States

Beyond the flashy shoes, the fun swag, and the adorable puppies, Pulse is a place to share CS knowledge with like-minded people. For two days, customer success leaders and practitioners get together to educate, swap strategies, and collaborate. It’s one of the reasons our community is so strong—we dedicate time to helping each other succeed.

Scaling Success: Updater’s Crawl, Walk, Run Approach to Customer Training and Product Adoption

45 min.

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Harmonizing Digital and Human Touch in Customer Education

39 min.

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It’s All About Adaptation: Lessons—and Mistakes—from a Decade of Customer Education Excellence

46 min.

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Future Proofing Your Customer Education Program For Unexpected Company Changes

42 min.

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Educating the Modern Customer: Making Every Interaction Count with Blended Digital Learning

41 min.

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The Making of Slido’s New Digital Hub – How We Unlocked Scale Through Customer Education & Community

26 min.

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Automation + Recognition: How to THRIVE (Not Just Survive) with Limited Resources

45 min.

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Community + Learning: Better CX. Better ROI.

43 min.

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The Two Sides of Community Engagement: Internal Buy-In and Demonstrated Value

32 min.

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Driving Growth: Strategies for Product Expansion in Communities

45 min.

Watch

Creating a Community Your CSMs Can Use

43 min.

Watch

Scaling Success: Updater’s Crawl, Walk, Run Approach to Customer Training and Product Adoption

Harmonizing Digital and Human Touch in Customer Education

It’s All About Adaptation: Lessons—and Mistakes—from a Decade of Customer Education Excellence

Future Proofing Your Customer Education Program For Unexpected Company Changes

Educating the Modern Customer: Making Every Interaction Count with Blended Digital Learning

The Making of Slido’s New Digital Hub – How We Unlocked Scale Through Customer Education & Community

Leveraging Community Engagement for Enhanced Sales and Support Efficiency

The Community Superstars Era: Turn Ordinary Customers Into Passionate Advocates

Evolving Your Community to Drive Tangible Business Outcomes

Automation + Recognition: How to THRIVE (Not Just Survive) with Limited Resources

Community + Learning: Better CX. Better ROI.

The Two Sides of Community Engagement: Internal Buy-In and Demonstrated Value

Driving Growth: Strategies for Product Expansion in Communities

Creating a Community Your CSMs Can Use