Retention Realities: Collaborating Across Functions To Drive Customer Renewal Success

Session Abstract

Discover strategies for proactive identification of renewal risks, fostering cross-functional collaboration within all stages of the customer lifecycle, and learn how to leverage tools like Gainsight to turn customer escalations into closed renewals. Deepen your insights into building a customer-centric culture from a Customer Success Manager perspective, emphasizing leadership, accountability, and collective contribution into your own customer's success.