Track

Innovation Theater

Experience the cutting-edge potential of AI and innovative strategies at the Innovation Theater, where forward-thinking sessions redefine customer success and revenue growth. This track showcases groundbreaking applications of AI and automation, offering actionable insights to optimize your operations, elevate customer experiences, and drive impactful results.

The Future of Product Management

Why Trained Customers are Your Best Customers: A Data-Driven Approach

How Momentive Delivers High-Quality Customer Conversations with Gong

The Art of Nojitsu: How to Say No & Still Retain Your Customers

Toward a Results-Focused Customer Experience: Lessons Learned (So Far)

How to Productize Success & Services Packages for Predictable Revenue

5 Steps to Measuring the Impact of Customer Education

How Evolving Partner Ecosystems Are Turning the Implementation into a Profit Center

3 Highly Impactful Projects Every CS Team Needs to Implement This Year!

Moving from Manager to Director

Fast Track your Career with the CCO Playbook

Harness the Power of Artificial Intelligence to Know which Customers will Churn, Upsell or Renew with 90% Accuracy – and Train Your CS Team to React Appropriately

How Artificial Intelligence is Changing Customer Success and How You Can Leverage It

AI in Action: Cut Busywork by 80%, Turn Customer Journeys into Revenue

Health Scores are Dead. AI-led Outcome-Based Scoring Improves Net Retention and Quantifies CS Impact

You Have Churn. Do You Know the Real Story About Why?

The 4 Essential Elements to Hiring Right

Grow Revenue with Less Headcount: Introducing Customer Lifecycle Automation

Improve Retention with Predictive Support Signals

5 Secrets to Driving Transformation with your CS Platform

Learn How To Build Out Your Team To Build Out The Customer Experience

Making Your Customer Story a Box Office Drama

How Can You Deploy Customer Success for Everyone

How to Join The Top 5% of CSMs

AI-Aligned for Excellence: Unifying Support and Success Through Predictive Insights

Mastering Customer Success Through Customer Education: Scaling your Team and Delivering Business Impact

Make Retention More than Good Luck: The Data-Backed Path to Delivering Customer Results

Are Your Teams Ready? Emerging Churn Drivers: Why It’s Time to Double Down on Value

Finally! An Actionable New Metric for Growing Customer Revenue

Key Skills CSM Teams Need to Succeed in 2023

Fueling Growth: Building the Engine for Customer Lifetime Value and Scaling Digital

How to Use Training and Education to Supercharge Customer Success

Robots or Real Life? How To Have A Human Connection When Driving With Digital Touch

Navigating Complex Onboarding in Even More Complex Times

How Automated Digital CSMs Help Grow NRR on AutoPilot

From Churn Artists to Churn Scientists: How Restaurant365 is Leveraging Generative AI to Crush Churn