Finally! An Actionable New Metric for Growing Customer Revenue

Session Abstract

CS teams typically own and track the following metrics but there are challenges with each. NRR and GRR– Great, but it is a lagging metric Product usage- Tells you what customers are doing, but not why? CSM feelings– Not scalable, not reaching every NPS- Not actionable TheySaid is introducing a metric you can actually act on before your customers churn. TheySaid is rolling out a CPV score, Customer Perceived Value™ that measures value delivered to customers by customers. It is forward-looking, actionable insights that every CS team wishes they had.