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Make Retention More than Good Luck: The Data-Backed Path to Delivering Customer Results

20 min.
2023
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Speakers

Greg Daines, CEO, ChurnRX Todd Kirk, AVP, BrainStorm

Session Abstract

In this session, Todd Kirk (SVP, BrainStorm) and Greg Daines (CEO, ChurnRX) will share key findings from ChurnRX’s 2023 Customer Churn Benchmark Report – and how to translate them into action using BrainStorm’s disruptive client enablement platform. Join us as we discuss: 1) Phantom success metrics, 2) The new data-backed renewal indicators, 3) Connecting the dots from adoption to results, 4) Driving real behavior change, 5) Building a customer-led success model

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