Session Abstract

In today’s economy, increasing customer engagement and scaling customer success are critical. Please join Tyler Larson, Senior Solutions Engineer, as he shares the data-driven evolution of the Skilljar Training Academy ( and its role in creating our best customers and scaling our Customer Success team. This session will focus on how we collected and analyzed data generated through customer learning to: Assess the business impact of a trained customer versus an untrained customer, Optimize training content investments and overall program structure, Craft data-driven value stories to selling and expansion efforts, Make a compelling business case to increase LMS and Customer Success budgets.