How Automated Digital CSMs Help Grow NRR on AutoPilot

Session Abstract

Join cast.app customers Pure Storage and ControlUp explain how they scale Customer Success, grow with efficiency, save operational costs, and accelerate time-to-value, using automated Digital CSMs, personalization, and generative AI, to drive account and user onboarding, product and service adoption, feature upsells, product cross-sells, renewals, logo and revenue retention, and referrals from promoters and community. Cast.app Digital CSMs take over 75% of the mundane and tedious tasks from human CSMs, elevating them to consultants. They seamlessly connect all customer personas to your self-service resources, subject matter experts, account managers, and human CSMs as and when needed.Cast integrates natively with Salesforce, Gainsight, HubSpot, Snowflake, and 60 additional leading products.