AI-Aligned for Excellence: Unifying Support and Success Through Predictive Insights

Session Abstract

In the world of Customer Success, Support has always played a pivotal role. Now, with AI as the catalyst, aligning teams seamlessly with real-time insights has never been easier. Join us for an impactful discussion featuring Tom Gerth, Manager of Enterprise Support at Gainsight, and Somya Kapoor, CEO and Co-Founder of TheLoops. Both will explore AI’s ability to decipher sentiment signals and proactively address customer issues. Don't miss this opportunity to navigate the future of Digital CS through the lens of AI-aligned excellence.