Skip to content

Main Navigation

Pulse Library
  • All Events
  • About
  • Back to Gainsight
  1. Events
  2. Pulse 2025

Pulse 2025

May 28-29, 2025 • Las Vegas, NV

Pulse 2025 was nothing short of magical. While we didn’t quite summon Glinda the Good Witch or send Elphaba soaring on a broomstick, we did embark on a yellow brick road of discovery, learning, and connection with customer success and revenue professionals worldwide. For those who couldn’t join us, here’s a recap of the highlights—and trust us, they’re wicked good.


Pulse 2025
Whose Journey Is It Anyway? A Game of Customer Clues & Curveballs
20 min.
Watch
Pulse 2025
A Rising Tide Lifts All Boats: Accelerating Customer Success Through Strategic Onboarding
46 min.
Watch
Pulse 2025
Co-Creating Customer Value: Building Trust in the Age of AI
43 min.
Watch
Pulse 2025
Empowered Teams, Exceptional Results
46 min.
Watch
Pulse 2025
From Caring Leaders to Thriving Customers: The Human-Centric Approach to Customer Health
46 min.
Watch
Pulse 2025
It’s Been 25 Years…Why is Customer Success Still Stuck?
48 min.
Watch
Pulse 2025
Mastering Change: Transformational Leadership for CS Success
43 min.
Watch
Pulse 2025
Transforming a Customer Success Team from Reactive Chaos to Revenue Focused
46 min.
Watch
Pulse 2025
Transforming Together: Leading Teams Through Change
45 min.
Watch
Pulse 2025
Winning with Digital Customer Success: Building Teams, Driving Impact
45 min.
Watch
Pulse 2025
Account Planning in Gainsight: Aligning Sales & CS for Growth
43 min.
Watch
Pulse 2025
Breaking Silos: Cross-Functional Collaboration with Gainsight
43 min.
Watch
Pulse 2025
Engagement in Education: Your Definitive Guide for Raising the Bar
45 min.
Watch
Pulse 2025
From Gut Feel to Real-Time Insight: How Managers Can Lead Smarter with Staircase AI
44 min.
Watch
Pulse 2025
In-App Engagement Strategy: Real Stories. Real Results
43 min.
Watch
Pulse 2025
Inside the Gainsight Metaverse: How CSMs Use Gainsight Every Day
45 min.
Watch
Pulse 2025
Proactive Risk Management: Identifying, Communicating, and Acting on Churn Signals
45 min.
Watch
Pulse 2025
The Post-Launch Playbook: 3 Focuses to Optimize and Scale Your Community
45 min.
Watch
Pulse 2025
Unlocking Customer Value: Proven Tactics to Drive Product Adoption
44 min.
Watch
Pulse 2025
Beyond Gut Feeling: A Data-Driven Approach to Predicting Customer Retention
40 min.
Watch
Pulse 2025
Effortless EBRs: How CS Ops Powers Standardization & Scale with Success Snapshots
42 min.
Watch
Pulse 2025
How CS Ops + Digital CS Deliver Scalable Success
44 min.
Watch
Pulse 2025
Making Gainsight Stick: Turning Adoption into a No-Brainer
46 min.
Watch
Pulse 2025
Scaling Customer Success from Series A to C: Driving Revenue Without Losing the Customer
46 min.
Watch
Pulse 2025
Synergy in Action: How CS Ops & RevOps Drive Growth
42 min.
Watch
Pulse 2025
Taking Luck Out of Upsells: How CS Drives Revenue & Boosts NRR
44 min.
Watch
Pulse 2025
The RevOps Playbook: CS & Sales in Perfect Sync
46 min.
Watch
Pulse 2025
Turning Customer Success into a Revenue Engine
43 min.
Watch
Pulse 2025
90% Self-Service Engagement: How Alliant Transformed Their Customer Experience
37 min.
Watch
Pulse 2025
Community as a Knowledge Engine: Scaling Solutions Without Limits
41 min.
Watch
Pulse 2025
Digital CS That Actually Works: Tactics from the Trenches
45 min.
Watch
Pulse 2025
Driving Adoption Success: Using Surveys & Automation for Scorecard Impact
42 min.
Watch
Pulse 2025
Driving Product Adoption with Data-Driven Insights
40 min.
Watch
Pulse 2025
Engage, Train, and Retain: The Scaled CX Formula at Jamf
44 min.
Watch
Pulse 2025
From Struggle to Success: How Netskope Transformed CS & Grew GRR by 10%
45 min.
Watch
Pulse 2025
Scaling on the Fly: TrustRadius’ Rapid Digital Program Scaling Strategy
40 min.
Watch

Posts navigation

  • «
  • 1
  • 2
  • 3
  • »

Join us at Pulse.

Register Now

Pulse Library
Pulse is the biggest customer success learning and networking conference in the world. Explore and enjoy Pulse content on-demand in the Pulse Library.

© 2026 Gainsight, The Customer Success Company. All rights reserved. // 350 Bay Street, Suite 100, San Francisco, CA 94133 // +1 (888) 623-8562

Terms and Conditions // Privacy // Do not sell my personal information // Security