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Pulse 2025

May 28-29, 2025 • Las Vegas, NV

Pulse 2025 was nothing short of magical. While we didn’t quite summon Glinda the Good Witch or send Elphaba soaring on a broomstick, we did embark on a yellow brick road of discovery, learning, and connection with customer success and revenue professionals worldwide. For those who couldn’t join us, here’s a recap of the highlights—and trust us, they’re wicked good.


Pulse 2025
Beyond Gut Feeling: A Data-Driven Approach to Predicting Customer Retention
40 min.
Watch
Pulse 2025
Effortless EBRs: How CS Ops Powers Standardization & Scale with Success Snapshots
42 min.
Watch
Pulse 2025
How CS Ops + Digital CS Deliver Scalable Success
44 min.
Watch
Pulse 2025
Making Gainsight Stick: Turning Adoption into a No-Brainer
46 min.
Watch
Pulse 2025
Scaling Customer Success from Series A to C: Driving Revenue Without Losing the Customer
46 min.
Watch
Pulse 2025
Synergy in Action: How CS Ops & RevOps Drive Growth
42 min.
Watch
Pulse 2025
Taking Luck Out of Upsells: How CS Drives Revenue & Boosts NRR
44 min.
Watch
Pulse 2025
The RevOps Playbook: CS & Sales in Perfect Sync
46 min.
Watch
Pulse 2025
Turning Customer Success into a Revenue Engine
43 min.
Watch
Pulse 2025
90% Self-Service Engagement: How Alliant Transformed Their Customer Experience
37 min.
Watch
Pulse 2025
Community as a Knowledge Engine: Scaling Solutions Without Limits
41 min.
Watch
Pulse 2025
Digital CS That Actually Works: Tactics from the Trenches
45 min.
Watch
Pulse 2025
Driving Adoption Success: Using Surveys & Automation for Scorecard Impact
42 min.
Watch
Pulse 2025
Driving Product Adoption with Data-Driven Insights
40 min.
Watch
Pulse 2025
Engage, Train, and Retain: The Scaled CX Formula at Jamf
44 min.
Watch
Pulse 2025
From Struggle to Success: How Netskope Transformed CS & Grew GRR by 10%
45 min.
Watch
Pulse 2025
Scaling on the Fly: TrustRadius’ Rapid Digital Program Scaling Strategy
40 min.
Watch
Pulse 2025
Unwinding the Chaos of an Inherited Gainsight CS Tenant
Slides only
Download
Pulse 2025
AI and the Courageous Art of Making a More Meaningful Day
Slides only
Download
Pulse 2025
Being Nice Isn’t Enough: Focus on Value Realization in Your CS Strategy
Slides only
Download
Pulse 2025
Data-Driven Decisions: From Insight to Action
Slides only
Download
Pulse 2025
From CSM to Trusted Advisor: Elevate Your Impact with Consulting Skills
Slides only
Download
Pulse 2025
Scaling Digital Customer Success with Smart Customer Education
Slides only
Download
Pulse 2025
Show Me the Money: Measuring and Maximizing Digital CS Impact on Revenue
Slides only
Download
Pulse 2025
Using Community to Scale Across the Entire Customer Journey
Slides only
Download

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