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Pulse 2025

May 28-29, 2025 • Las Vegas, NV

Pulse 2025 was nothing short of magical. While we didn’t quite summon Glinda the Good Witch or send Elphaba soaring on a broomstick, we did embark on a yellow brick road of discovery, learning, and connection with customer success and revenue professionals worldwide. For those who couldn’t join us, here’s a recap of the highlights—and trust us, they’re wicked good.


Pulse 2025
Day 1 Keynote: There’s No Place Like Pulse
1 hr. 36 min.
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Pulse 2025
Day 2 Keynote: For Good
1 hr. 33 min.
Watch
Pulse 2025
Actionable Health Scores: Stop Churn & Unlock Growth
41 min.
Watch
Pulse 2025
Breaking Barriers: How SAP Concur Drove Gainsight Adoption at Scale
42 min.
Watch
Pulse 2025
From Data Chaos to Retention Engine: Modernizing Risk Mitigation
39 min.
Watch
Pulse 2025
Quantifiable Impact: How Airtable Drove +15% Retention with a Unified (+ AI Powered) Education and Community Strategy
43 min.
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Pulse 2025
Scaling Community: How Lucid Built a Thriving Hub for Customer Engagement
44 min.
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Pulse 2025
Scaling Customer Engagement: Succeeding with a 1:Many Strategy
43 min.
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Pulse 2025
Shrek and Donkey’s Quest: Saving Customer Land from the Fog of Unrealized Value
42 min.
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Pulse 2025
The Power of Automation: Streamlining Ownership Transitions
41 min.
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Pulse 2025
Turning Adoption Insights into Action: Driving GRR with Gainsight
43 min.
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Pulse 2025
AI is No Longer Optional: Trends, Tactics & Impact in Customer Success
46 min.
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Pulse 2025
Behind the Curtain: How Gainsight is Building the Future of Customer Success
47 min.
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Pulse 2025
How Humans + AI Make CS Unstoppable
38 min.
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Pulse 2025
No More Surprises: How Singular Shifted from Reactive to Proactive with AI
31 min.
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Pulse 2025
One Health Score to Rule Them All: Unifying with AI for Smarter Retention & Growth
38 min.
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Pulse 2025
Predict, Prevent, Retain: Stopping Churn Before It Starts
44 min.
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Pulse 2025
The Agentification of CSMs: Separating Fact from Fiction
46 min.
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Pulse 2025
The Future of AI in CS: No-Fluff, All-Real Talk
45 min.
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Pulse 2025
Customer Education, Integrated: The Human + Hybrid Model That Scales
46 min.
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Pulse 2025
Customer Lifecycle Design: The Future of Customer Success Strategy
45 min.
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Pulse 2025
From Insight to Impact: A Strategic Blueprint for Driving Customer Value
40 min.
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Pulse 2025
Lessons Learned in Building Scaled Customer Success
45 min.
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Pulse 2025
Sales Engineering and Customer Success: From Value Proposition to Realization…and Why it’s Important to your Investors
45 min.
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Pulse 2025
Scaling Customer Success in Non-SaaS: A Framework for Impact, Visibility, and Executive Buy-In
46 min.
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Pulse 2025
The Autonomous Customer Org: What Happens When Customers Don’t Need You Anymore?
37 min.
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Pulse 2025
The C-Suite Playbook: Creating Business Resilience in CS
41 min.
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Pulse 2025
The REACH Framework™: How CS Teams Can Drive Expansion Revenue—Without Feeling Like Sales
43 min.
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Pulse 2025
A New Era of Post-sales: How Customer Success is Fundamentally Changing
19 min.
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Pulse 2025
Blended Workforce: Building, Training, and Managing an Agent Workforce
20 min.
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Pulse 2025
Customer Success at Scale: Solving the Paradox That’s Draining Your Team
22 min.
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Pulse 2025
Driving More Expansion Revenue
27 min.
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Pulse 2025
How Gainsight Uses IcebergIQ to Unlock Hidden Customer Insights and Drive Growth
18 min.
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Pulse 2025
See More Green with Wicked Good Onboarding
20 min.
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Pulse 2025
SundaySky: How Next-Gen Video is Changing the Game for CX
17 min.
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Pulse 2025
Using Win-Loss Analysis for Revenue Growth
21 min.
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