Winning with Digital Customer Success: Building Teams, Driving Impact

Session Abstract

A high-performing digital Customer Success team is the key to delivering exceptional customer experiences at scale. Join Lisa Winship, Sr. Director, Global Customer Success at LastPass, as she shares how to structure your team, empower leaders, and measure what truly matters to drive long-term customer loyalty and business growth. In this session, you’ll learn how to: Build and structure a digital CS team for maximum impact; Measure key moments that drive customer loyalty and retention; Equip your team with the tools to scale success and stay competitive.