A Rising Tide Lifts All Boats: Accelerating Customer Success Through Strategic Onboarding

Session Abstract

The right onboarding strategy sets the stage for long-term customer success. Learn how a blend of digital resources and instructor-led enablement can drive faster time-to-value, stronger engagement, and lasting customer relationships. This session will explore scalable, human-first approaches that turn onboarding into a powerful growth engine. In this session, you’ll discover how to: Leverage digital and instructor-led onboarding for maximum impact; Use key metrics like time-to-value and engagement to identify risks early; Build a strong customer community from day one.