Mastering Change: Transformational Leadership for CS Success

Session Abstract

Customer Success isn’t just about metrics—it’s about navigating the journey of change. This session will challenge the way we think about CS by focusing on how empathy, agility, and leadership are key to managing transformation and driving lasting success. In this session, you’ll learn how to: Lead customers and teams through the discomfort of transformation; build a change management framework that fuels Customer Success; leverage empathy and bold leadership to ensure lasting impact.