Scaling Customer Success from Series A to C: Driving Revenue Without Losing the Customer

Session Abstract

As Solink grew from Series A to Series C, Customer Success evolved from a support function to a strategic growth engine. In this session, learn how customer programs can fuel revenue, report with impact, and scale sustainably—all without sacrificing customer satisfaction. Key learnings: How to turn your existing customers into a reliable growth lever programmatically; how to communicate CS impact in a way that resonates with your revenue team; and how to grow teams and processes while maintaining strong customer outcomes.