How CS Ops + Digital CS Deliver Scalable Success

Session Abstract

When Customer Success Operations and Digital CS work in sync, the result is efficiency, scale, and better customer outcomes. But how do you build that synergy? In this session, learn how Okta’s CS Ops and Digital teams collaborate to leverage data, automation, and cross-functional teamwork to drive personalized customer experiences, stronger adoption, and reduced churn. You'll learn: How to structure collaboration for maximum impact. Where streamlined workflows meet personalized engagement at scale. Ways to turn digital touchpoints into high-value customer interactions.