Pulse 2023

Building an Effective Phased Beta Program Leveraging User Feedback

45 min.

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How to Build the Thriving Community Your Admins Need

42 min.

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Connecting People Leaders in a Virtual-First World

40 min.

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Operations & Enablement: The Power Duo for Customer Success

44 min.

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Quick Start Guide: How Launching Product Analytics Drives Growth

44 min.

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How to Increase Capacity Without Increasing Your Headcount

44 min.

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Establishing, Refining, and Evaluating Your Customer Health Framework

44 min.

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CS Operations is Scalable for Any Size Company and Is Like a “DANCE”!

46 min.

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Using Data and Digital Engagements to Drive ROI

47 min.

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Data-driven Scorecards to Drive Net Retention

45 min.

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How a Non-SaaS Company Uses Health Scores to Reduce Churn and Improve Renewal Forecasting

45 min.

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How to Execute a 1:Many Webinar Series Led by CSMs

43 min.

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Creating Success for Teammates and Customers During Transformational Change

39 min.

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Showcasing ROI of CS to your CFO

44 min.

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Executives Get Real About What’s Holding You Back From Durable Growth

50 min.

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Macro Trends and How CS Leaders are Responding

42 min.

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Building a World Class Customer Success Team with a Human-First Perspective

45 min.

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Transforming Culture by Putting CSMs in the Driver Seat & the Focus on the Customer

42 min.

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Change Leadership: How Harvard Business Publishing Used a Gainsight Implementation to Transform CS

44 min.

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CS Compensation Trends: Have We Hit Orbit Yet?

43 min.

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Transformational Leadership: a Journey to Inspire Organizational Change

43 min.

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Success for All: Verified Outcomes & Success Plans

28 min.

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Not Just a Check-in! Key Elements to a Strategic Cadence Call

33 min.

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Driving Engagement with Stakeholder Alignment

34 min.

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Conducting Chairsides to Drive Adoption

32 min.

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How to Rock Your EBR

41 min.

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Is My Customer Healthy?

29 min.

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Sniffing Out Risk and What To Do About It

35 min.

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Cross-Sell & Upsell: Yes, It’s Always Your Job

37 min.

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How to Create Exceptional Experiences and Build Advocacy in your Customer Base

32 min.

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How Client Onboarding Optimizes Lifetime Value through Retention and Expansion

44 min.

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Supercharge Your Expansion Revenue with Customer Success Lead Generation

42 min.

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Using Real-Time Communication to Build Lasting Customer Partnerships

43 min.

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F1 x Airbnb: Rev Up Your Post-Sales Org

42 min.

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Mastering Customer Success Through Customer Education: Scaling your Team and Delivering Business Impact

16 min.

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Make Retention More than Good Luck: The Data-Backed Path to Delivering Customer Results

20 min.

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