Pulse 2023

Are Your Teams Ready? Emerging Churn Drivers: Why It’s Time to Double Down on Value

18 min.

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Finally! An Actionable New Metric for Growing Customer Revenue

21 min.

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Key Skills CSM Teams Need to Succeed in 2023

22 min.

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Fueling Growth: Building the Engine for Customer Lifetime Value and Scaling Digital

16 min.

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How to Use Training and Education to Supercharge Customer Success

22 min.

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Robots or Real Life? How To Have A Human Connection When Driving With Digital Touch

17 min.

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Navigating Complex Onboarding in Even More Complex Times

18 min.

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How Automated Digital CSMs Help Grow NRR on AutoPilot

19 min.

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From Churn Artists to Churn Scientists: How Restaurant365 is Leveraging Generative AI to Crush Churn

15 min.

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5 Ways Customer Success Can Use Support Data to Reduce Churn

14 min.

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