Pulse 2023

Pulse 2023 Opening Keynote

2 hr. 4 min.

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Pulse 2023 Product Keynote

1 hr. 15 min.

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Pulse 2023 Closing Keynote

1 hr. 27 min.

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How to Operationalize Outcomes By Leveraging Gainsight

41 min.

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The Value Erosion Battle – Leveraging Time and Consumption to Win

47 min.

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Business Value – Your Gateway to Customer Retention!

39 min.

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How to Work Together to Harness the Power of Customer Success and Product Management

45 min.

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Accelerating Outcomes: Two Powerful Tools That Leading CS Teams Use to Shorten Time to Value

43 min.

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How Gainsight Refined Their Customer Health Scorecards in the New Economic Climate

46 min.

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Eliminate Inefficiency from Your Net Dollar Retention Strategy

48 min.

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How Gong Manages High-Volume Renewals in a Tricky Economic Climate

35 min.

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Protecting Customer Profitability in a Down Economy

45 min.

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Improving Profitability by Unlocking Expansion Revenue

44 min.

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Expansion through the Customer Lens

44 min.

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PagerDuty Voice of the Customer: Partnering to Drive Expansion Revenue and Profitable Growth

45 min.

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Turbocharging Growth: The Power of Partnership between CS and Sales Across the Customer Lifecycle

43 min.

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Should Customer Success Own Expansion Revenue? The Answer? It Depends.

43 min.

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Proving the Financial Impact of Customer Success

43 min.

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Transforming CX: Moving from Cost Center to Profit Center

44 min.

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CS as a Revenue Driving Engine: How to Build a CSQL Program that Sticks

44 min.

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ARR Your Customers Realizing Value? Retention and Expansion at Plex

44 min.

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Choosing Digital: Uncut Edition

45 min.

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Improving Internal Efficiency with Intentional Automation

43 min.

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Building the Foundation of Digital Customer Success

42 min.

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Deliver Customer Value and Ensure Success with a Winning Toolkit

40 min.

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How to Create a Product-Led Experience for Your Users

37 min.

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Digital CS In the Wild

46 min.

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Success at Scale: Thinking Inside and Outside the Box

45 min.

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Cannonball into the Pool! Anaplan’s Journey into Creating a Digital-Led Pooled CSM Team

45 min.

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Product vs Sales Led Growth? Embrace BOTH with Scaled CX

47 min.

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Growing Your Community: Making it Meaningful, Measurable, and Sustainable

39 min.

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Level Up Your Community Strategy and Ops with Product Management Principles

42 min.

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A+ Advocacy: How To Build Processes That Celebrate Your Customers and Your Brand

40 min.

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Scaling Experience + Driving Outcomes in a Competitive Market

42 min.

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Customer Education is the Core of Customer Success

43 min.

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Building a Scalable Self-Service Ecosystem that Drives Digital CS

43 min.

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