Establishing, Refining, and Evaluating Your Customer Health Framework

Session Abstract

The CS community is well aware of the need for accurate, predictive, and actionable health scorecards. At GitLab, they’ve had their share of successes and failures on this road. Join us to hear from Jeff Beaumont, Sr. Director of CS Ops, as he discusses how they first created, continue to refine, and measure the impact of their customer health program. You’ll leave this session with great tips for building, honing, and measuring the effectiveness of your own customer health scoring.