There is a big difference between selling outcomes and helping clients achieve those outcomes. In this session, Intellum CCO Ruben Rabago (formerly of Gainsight) and CXO Greg Rose explore the ways in which customer education can activate customer success strategies. You will leave this session with a clear understanding of: • The definition of a […]
Read More… from Exploring the Connection Between Customer Education & Customer Success
Our answer? Both sales and CS teams need to work together in order to truly accelerate the growth of the business. In this session, Gainsight’s Chief Customer Officer and SVP of Sales & Account Management will share our best practices for driving greater alignment and improving collaboration between these teams so that the entire business […]
Completing a large-scale rollout of Customer Success doesn’t have to be complex. With the right people, process and practice, driving operational scale across large teams or organizations can be simple. Join this session to hear from Janine Sneed, Vice President of Customer Success at IBM on her approach to simplifying and streamlining the rollout of […]
Read More… from First Comes Success Then Comes Hypergrowth! An IBM Story of Scaling Customer Success
As companies make the shift to a cloud model, they’re faced with taking on another transformation – shifting from reactive, support-focused interactions with customers to a more proactive engagement model that ensures customers renew and grow. Enter Customer Success. On this panel, companies who have recently made this transition will discuss the importance of customer […]
Read More… from From On-Prem to the Cloud. How Customer Success has Been Adapted and Adopted
Learn how CS leaders and Gainsight Admins have crowdsourced ideas and driven product enhancements in the GameChanger Community. […]
Read More… from GameChanger Community: Learn How to Thrive in the Community (Pulse Unplugged)
As a follow up to last year’s discussion about how to create a WOW customer experience at scale, we will take you through the end-to-end tech touch model that is delighting our customers through a balance of scale and personalization. Customer intimacy, knowing your customer better than anyone else, is the key to identifying moments […]
Read More… from Glint Guided Experience (GGE): Creating WOW customer moments at scale
Growing your personal brand doesn’t have to be time-consuming or difficult. All it takes is a few minutes each day and a basic internet connection to discover and amplify your voice. Join Brandon as he discusses the fundamentals to building visibility in your industry on his preferred platform of choice, LinkedIn. You’ll also learn how […]
Read More… from Grow Your Personal Brand in 30 Minutes a Day or Less
How do you ensure that you’re hiring the perfect customer success manager for the job? Hiring CSMs can be complicated. With the role itself being relatively new, sourcing applicants to fill your available customer success positions can be tricky. Building a solid customer success team is even more formidable as they entail myriads of responsibilities […]
Read More… from How To Hire A Customer Success Manager The Right Way
Human-first in Customer Success is all about creating an environment for relationships between people to thrive. Relationships thrive when there’s authenticity, transparency and real and perceived value attained between both parties. And creating this foundation for relationships to thrive doesn’t start with knowing your customers, it starts with knowing yourself. This may seem counterintuitive, but […]
Read More… from Human First in CS Starts with Yourself, Not Your Customers
