Session Abstract

Leading digital organizations are nearly 200% more likely to report that team members can access the data they need directly, according to original research from FullStory. These organizations are also much more likely to structure teams cross-functionally, align on DX objectives, and use a highly integrated technology stack. The name of the game is agility. [BREAK PARAGRAPH] In this session, Director, Enterprise Customer Success at FullStory, Adam Szakacs, explores how these companies set themselves up for digital success—from nurturing the right organizational culture, to selecting technology that allows for human touch at scale.